Refund policy

Refund & Return Policy

Last Updated: June 2026

At Shoporaaa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Gift cards

  • Perishable goods

  • Intimate or sanitary products

  • Items marked as final sale

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

We will review your claim and, if approved, offer a replacement, store credit, or full refund.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • Original shipping charges are non-refundable.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled.

Lost or Delayed Packages

We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

If your package is significantly delayed, please contact us and we will do our best to assist.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback with your payment provider. We are committed to working with customers to reach a fair resolution.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@shoporaaa.ca
Website: shoporaaa.ca

Thank you for shopping with Shoporaaa. We value your trust and appreciate your business.